Turbocharger Warranty
Important Note: It is crucial to identify and eliminate any underlying causes of previous turbine faults. Failure to address these issues may result in recurrent failures of new turbochargers.
12-Month Limited Warranty
Our 12-month warranty provides coverage for the following:
Remanufactured Turbocharger Unit: We stand behind the quality of our remanufactured turbocharger units. Our warranty covers defects in materials and workmanship, ensuring your turbocharger performs reliably under normal operating conditions.
Performance Assurance: Your satisfaction is our priority. We guarantee that our turbochargers will perform within specified parameters under normal operating conditions. With our warranty, you can trust in the performance and reliability of our products.
The warranty is strictly subject to:
- Correct installation procedures
- Rectification of the root cause of any prior turbo failure
- Compliance with all installation requirements set out in these Terms
Remedy Under Warranty
If a valid defect is established following inspection:
The Company may, at its sole discretion:
- Repair the unit; or
- Replace the unit; or
- Refund the purchase price of the turbocharger.
The warranty does not cover:
- Labour costs
- Removal or refitting costs
- Recovery charges
- Diagnostic costs
- Loss of earnings
- Consequential or indirect loss
Please allow up to 5 days for the processing of any claims.
LaboUr costs are not covered under warranty claims.
Please note that the warranty does not apply to failed turbochargers in the following situations:
Contaminated Oil
How to identify:
- Shaft or bearings show deep scratches or scoring.
- Metallic or gritty residue visible inside CHRA.
- Bearing surfaces dull or uneven.
- Shaft may show side play or partial seizure from contaminated oil film.
Backpressure Problems
Damage resulting from blocked DPF, EGR, catalytic converter, or crankcase ventilation systems is excluded. These blockages prevent proper oil drainage and can cause oil to leak into the intake or exhaust.
How to identify:
- Oil found in both compressor and turbine housings.
- Carbon deposits around turbine outlet or oil drain.
- Shaft feels tight when rotated or shows in/out (axial) movement from oil flooding.
- In VNT units, nozzle ring stiff or jammed, often linked to actuator overworking.
Particle Ingress (Air or Exhaust)
Warranty does not cover damage caused by dust, debris, or foreign objects entering through the air intake or exhaust system.
How to identify:
- Compressor side: Chipped, bent, or pitted blades; sandblasted appearance on housing.
- Turbine side: Erosion or impact marks on turbine blades and nozzle ring.
- Shaft balance disturbed, leading to vibration.
- Localised damage — bearings may still be intact.
Oil-Related Issues & Carbon
Failures caused by oil starvation, low oil pressure, poor-quality oil, or carbon buildup in oil feed or drain lines are not covered.
How to identify:
- Shaft shows blue discolouration or heat marks.
- Burnt or coked oil in feed or return lines.
- Shaft snapped or heavily worn near bearing surface.
- Excessive radial play in shaft from dry bearing run.
- Bearings collapsed or seized from lack of lubrication.
Turbo Overheating
Issues related to turbo overheating due to problems with power supply, ignition control, blocked air filters, or uncontrolled air intake causing engine speed increase are not covered by the warranty.
How to identify:
- Burn marks or blue/purple heat tint on shaft or turbine housing.
- Carbonised oil inside bearing housing or lines.
- Bearings stuck or partially seized.
- Shaft feels rough or resistant when turned by hand.
Dismantling or Repair
Warranty does not cover damage resulting from clients attempting to dismantle or repair the turbocharger themselves, leading to disruption of oil flow or damage to mechanical parts.
How to identify:
- Missing balance or alignment marks.
- Tool marks, stripped nuts, or incorrect reassembly.
- Evidence of tampering or parts swapped between units.
Common Reasons for Turbocharger Failures
Our findings are based on our records from over 20 years of repairing more than 30,000 turbocharger units. This vast experience helps us understand the common reasons for turbocharger failures and guides us in providing effective solutions for our customers
Inadequate lubrication and carbon build-up can occur when the vehicle isn’t serviced regularly, leading to increased friction and wear on crucial components.
A blocked Diesel Particulate Filter (DPF) or exhaust system can cause backpressure, reducing the efficiency of the turbocharger and potentially leading to failure.
Insufficient oil supply can starve the turbocharger of lubrication, leading to increased friction, overheating, and eventual failure of bearings and seals.
Other reasons, like manufacturing defects, boost controll and wastegate issues, foreign object damage, etc…
Like all mechanical components, turbochargers experience wear over time, especially if subjected to harsh operating conditions, eventually leading to decreased efficiency and failure.
Warranty Claim Submission
Fill out the form to submit your warranty claim. Please provide detailed information about the issue and include any relevant documentation, such as proof of purchase and installation.